Support

Service and support

In the event that you experience operational or technical issues with your Universal Converting Equipment machinery:

If urgent, call the landline (+44 1473 403333). Your call will be logged and you will be put through to the appropriate engineer to resolve the problem.  All support requests are monitored internally to ensure a swift resolution and for improvement of service.

Alternatively send an email through to support@universalconvertingequipment.com

All contact with our support team is closely monitored and regularly audited to ensure we are able to give our customers the absolute highest level of service possible.

Response times
If you tell us your issue is urgent it will be treated as such.  If you contact our support department to request support that is less than urgent (to book a service for example) we will give you a resolution date as soon as we are able to.

Parts and spares
If you require parts or spares we recommend you contact us via email for the swiftest response.